Elements and Performance Criteria
- Gather and interpret information
- Communicate information
- Analyse and confirm the purpose of the communication with others
- Participate in meetings and other information sharing events
- Organise the communication logically so it is structured and balanced according to the purpose, audience and context
- Deliver information that is clear, succinct and unambiguous, ensuring the language is applicable to the communication purpose and audience
- Ask questions of the audience and confirm meaning of information
- Listen actively to verbal information provided by others
- Communicate appropriate responses to questions, reactions and feedback provided by the audience
- Participate in informal negotiations
- Make adequate negotiation and planning preparations
- Confirm the purpose or objective of the negotiations
- Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time
- Carry out negotiations in a collaborative manner
- Recognise and allow for compromise whilst maintaining non-negotiable standards
- Conclusions reached are logically justified and reflect the purpose of the discussion
- Follow-up actions, including documentation and further discussions with the parties